Privacy Policy

This Privacy Policy applies to AirZlink – Global Travel eSIM and explains how we collect, use, disclose, store, and protect users’ personal information. Please read this Privacy Policy carefully. If you use this Website, you agree that we will process your personal information in accordance with this Privacy Policy.

This Policy strives to comply with applicable data protection and privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Japan’s Act on the Protection of Personal Information (APPI), and South Korea’s Personal Information Protection Act (PIPA).

We may update this Privacy Policy from time to time. When we do, we will revise the “Latest Update/Effective Date” at the bottom. Please check the complete Privacy Policy regularly.

This Privacy Policy may be translated into other languages for reference. In the event of any inconsistency or conflict between the English version and versions in other languages, the English version shall prevail.

1. Information We Collect

You are not obligated to provide us with your personal data, but without certain types of personal data, we may not be able to provide you with the requested goods and services. To provide products or services, we may collect information from you from time to time, including but not limited to the following categories:

Personal Information: When you register an account, purchase an eSIM product, or use related services, we may collect your name, email address, mobile phone number, credit card information, bank account information, etc.

Device Information: We may collect information such as your device model, operating system version, unique device identifier (such as IDFA/GAID), and network type (Wi‑Fi/mobile network).

Usage Information: We may use cookies and similar technologies to collect and record your operations within the Website, such as browsing history, purchase history, and setting preferences, to ensure continuity of multi‑step operations (for example, automatically saving unsubmitted data during the payment process).

Special Note: We do not collect “special categories” of personal data such as race, religion, or health.

2. Purpose of Use of Information

We only use the information we collect for the following purposes, on a “minimum necessary” basis:

Provision of services: To complete sales, transactions, activation, management, and other services for eSIM products, ensuring that you can use eSIM functions normally, safely, and stably.

Improve services: By analyzing collected information, we can understand user needs, behaviors, and habits, optimize and improve the Website, provide a better user experience, and improve service quality and performance.

Security and compliance: Help prevent, detect, and respond to security threats and fraud (such as identifying abnormal logins), and comply with relevant laws, regulations, and regulatory requirements (such as the EU GDPR and US CCPA).

Change of purpose: If the purpose of information use changes, we will notify you through the Website 30 days in advance and obtain your consent.

3. Information Sharing and Disclosure

Except as provided below, we do not sell, rent, trade, or otherwise transfer any personal data without your express consent.

Third‑party service providers: We may share your personal information with third‑party service providers such as payment processors to assist us in providing our services. These third parties must comply with strict data protection requirements to ensure the security of your information.

Legal requirement: We may disclose your personal information where required by law, such as in response to a subpoena, a request from a government agency, or other legal process.

Cross‑border transfer: When transferring data abroad, we rely on mechanisms such as the EU Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognized safeguards (e.g., safeguards approved by the Korean Personal Information Protection Commission).

4. Data Security and Protection

We are committed to protecting your information security and take the following measures to ensure the security of the personal information collected above:

Security measures: We implement a variety of security measures, including encryption (such as HTTPS), access controls, and data backups, to prevent information loss, leakage, tampering, and unauthorized access.

Employee training: We provide data security training to our employees so they understand and comply with strict privacy policies and security procedures to ensure your information is handled properly.

5. User Rights and Controls

Based on laws, regulations, and this Policy, you have the following rights:

Access and correction: You have the right to access and correct your personal information on our platform. You can do this through settings on the Website or by contacting our customer service team.

Deletion and withdrawal of consent: You can request deletion of your personal information or withdraw your consent to certain information collection and use at any time. However, in some cases, we may need to retain certain information based on legal requirements or business needs.

6. Data Retention Period

We retain your personal information based on business needs and legal requirements. Generally, we retain relevant information during your use of the Website and for a period thereafter to meet after‑sales service, financial record, and legal compliance needs in accordance with applicable legal requirements (e.g., certain jurisdictions may require order data to be retained for up to 10 years). When the information is no longer needed, we will delete or anonymize it in a secure manner.

7. Children’s Privacy Protection

We value children’s privacy protection. We will not intentionally collect personal information from children under the age of 13 (or a higher age threshold if required by local laws, such as 16 in certain jurisdictions). If you are a child’s guardian, please ensure that your child obtains your consent before using this Website. If we find that we have collected children’s personal information without the consent of a legal guardian, we will delete the relevant information as soon as possible.

8. Policy Updates

We may update this Privacy Policy based on business development, changes in laws and regulations, or user needs. The updated Privacy Policy will be displayed prominently within the Website and notified to you through other appropriate means. Please review this Privacy Policy regularly to learn about the latest changes in how we handle your personal information.

9. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, please contact us at support@airzlink.com. We will respond within 30 days of receiving your request (if an extension is required due to special circumstances, we will notify you of the reason in advance).

10. Update / Effective Date

Last updated: Nov 10, 2025

Effective date: Nov 10, 2025